Refund policy
Return Policy for Sakinah Sajdah
At Sakinah Sajdah, we take great pride in the quality and spiritual significance of our products. To maintain the highest standards of hygiene and to ensure that every customer receives a brand-new, untouched item, we operate under a strict no-return policy.
Final Sale
All sales are final. We do not offer returns, exchanges, or refunds for "change of mind," style preferences, or accidental orders. By completing your purchase, you agree to these terms.
Damages and Issues
While we perform rigorous quality checks before shipping, we understand that issues can occasionally occur during transit. Your satisfaction is important to us, and we want to make it right.
If your order arrives defective, damaged, or if you receive the wrong item, please follow these steps:
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Contact Us: Email us at SakinahSajdah@gmail.com within 30 days of receiving your item.
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Provide Proof: Please include your order number and clear photos of the damage or the incorrect item received.
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Evaluation: Once we receive your email, we will evaluate the issue and notify you of the approval or rejection of a replacement or store credit.
Please Note: Requests made after the 30-day window from the date of delivery will not be eligible for review.
Non-Returnable Items
For health and safety reasons, the following items are strictly non-returnable and non-refundable under any circumstances:
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Prayer mats and textiles.
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Personalized or custom-made products.
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Items marked as "Sale" or purchased with a discount code.
Contact Information
For any questions regarding our policy or to report a damaged order, please reach out to our support team:
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Email: SakinahSajdah@gmail.com
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Response Time: We typically respond within 1–2 business days.